Casco Pet is looking for a Field and Service Technician to provide new installations and maintenance for its portfolio of pet, aquatic and veterinary clients.
Field Service & Installation Technician
Job Description
Attend customer sites to provide new system installation and/or support for our maintenance clients as well as ensuring that our client’s personnel receive comprehensive training as required. This position will require you to work overnight and away (nationwide) during installations dependent on location. All expenses, including hotel accommodation and meals will be covered.
Key accountabilities – main areas of responsibility
Installation
Attend sites to carry out installation of CASCO Pet equipment and be responsible for ensuring all aspects of the installation process are completed to the correct standards
Carry out an inspection of the delivery
Produce high quality work in all areas of responsibility within agreed timescales
Service
Undertake planned, preventative maintenance activities and reactive breakdown repair
Provide ongoing training to store personnel on all elements of the filtration systems
Manage returns and warranty parts within stores
Follow the service itinerary as planned
Ensure that you are able to attend call outs when scheduled to cover the out-of-hours Emergency Pager
Other
Travel may be required over the weekend to be able to arrive on site when required
Work the hours required to ensure the job gets done within the set deadlines
Ensure the health, safety and wellbeing for self and others at all times
Demonstrate a professional attitude ensuring that customer expectations are fully met
Ensure van is stocked and has all relevant consumable items and tools required to carry out your duties
Qualifications/Experience
Experience in using hand and power tools
Knowledge of electrics, plumbing, carpentry or joinery would be an advantage
Good knowledge of health & safety
Excellent DIY skills
Full, clean driving license – essential
Experience in the animal (pet or vet) industry would be an advantage
Personal Attributes, and Skills
Prepared for all aspects of labour including manual lifting and long periods of standing, walking or driving
Flexible approach to working hours and comfortable with overnight stays on a weekly basis
Highly customer focused, self-driven with positive outlook and a desire to succeed
Logical, methodical and exceptional attention to detail
Positive ‘can-do will-do’ attitude
Strong problem-solving skills, ability to develop a solution
Good communication and teamwork abilities
Incentive Scheme
22 days holiday per annum plus bank holidays plus an additional day’s leave for each completed year of service
Annual profit related bonus subject to the business achieving annual target
Overnight allowance
Life Insurance
Auto-enrolment Pension
Wellness Health and Employee Assistance Programme
Location
UK
Department
Operations
Job Title
Field Service & Installation Technician
Salary
£25,000 – £28,000
Experience
DIY skills, driving license, electrics, plumbing
City
Manchester
Country
UK
Apply
https://cascopet.peoplehr.net/Pages/JobBoard/Opening.aspx?v=b070d2d4-c367-4dba-bd83-3fd4ab6299e3